Order & Tracking

 

Due to very high demand and order volume, orders can take up to 15 - 20 days to be delivered. However, most orders are delivered within 7 - 15 days.

The time frame for order delivery is divided into two parts:

  • PROCESSING TIME: Most orders are shipped within 1 business day (Monday - Friday, excluding holidays), but we ask to allow us 1-3 business days in the unlikely event that foreseen circumstances occur.

  • When goods are shipped, our website will automatically send you a letter about logistics single number query email you can track it 3days later.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

E.g:
Enter, order number: #1986
Email: [email protected]

  • SHIPPING TIMES: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

         * Some holiday items (Thanksgiving, Christmas, etc.) are guaranteed to be delivered to you before the holidays. If you buy a birthday (anniversary) gift, you can note the arrival date when you place an order, and we will try to arrange for you

Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL,SF EXPRESS,EMS).

Once a package leaves our fulfillment center, you can reach out directly to the shipping carrier to resolve delivery issues. You will receive your tracking number as soon as your package is shipped. Remember to provide that information when reaching out to the shipping carrier.

 

AVERAGE SHIPPING TIMES

Location Estimated Shipping Time
 

United States

5 - 14
Business Days

 

Canada

7 - 20
 Business Days

 

Australia

7 - 20
 Business Days

Europe

 

7 - 20
 Business Days

Worldwide

 

10 - 24
 Business Days

*All shipping times exclude clearance/customs delays